Please allow 1-2 business days for processing once we have received your order and between 1-7 business days for delivery. Once picked up from our warehouse, your order will be expedited via ground shipping. As soon as your order is shipped, tracking information will be sent to the email address that you provided in your order. Products will be delivered between 1 – 7 business days.

Up offers free shipping on all orders over $99, excluding tax. 

Please contact us at with any shipping concerns.

If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will be refunded for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact our customer service department at

We currently do not ship to PO boxes or addresses outside of Canada at this time.